when a company puts its reps at a disadvantage by always being grossly understaffed and having hour+ wait times… who’s the ‘horrible’ people? the company or the caller?
Both can be, I have worked phone customer service with zero wait time and long wait times across multiple sectors and some people are straight abusive over the phone even for problems they caused.
My company has zero wait times and is a non-profit that gives money to children.
It’s the callers. There are a lot of people who are genuinely terrible and seem to feel like it’s okay to treat anyone they think is beneath them as terrible, to say nothing of the insane sexism/racism that people like to spew.
when a company puts its reps at a disadvantage by always being grossly understaffed and having hour+ wait times… who’s the ‘horrible’ people? the company or the caller?
Both can be, I have worked phone customer service with zero wait time and long wait times across multiple sectors and some people are straight abusive over the phone even for problems they caused.
My company has zero wait times and is a non-profit that gives money to children.
It’s the callers. There are a lot of people who are genuinely terrible and seem to feel like it’s okay to treat anyone they think is beneath them as terrible, to say nothing of the insane sexism/racism that people like to spew.