Yeah, if I recall the change was because so many people took them to arbitration at the same time that the cost wasn’t worth it, so they changed the policy to ‘local court’ to avoid the situation repeating while also sidestepping any large class action attempts.
I was so happy to go through the Steam EULA and find that it explicitly states that all disputes will be heard in the court local to the customers.
Yeah, if I recall the change was because so many people took them to arbitration at the same time that the cost wasn’t worth it, so they changed the policy to ‘local court’ to avoid the situation repeating while also sidestepping any large class action attempts.
That was a recent change, and it’s still anti-consumer. It’s an attempt to block class action suits.